Pension Aldamar - San Sebastian
No sound insulation between rooms and floors, yet ordinary levels of conversation were aggressively criticized and other guest's snoring became intolerable in the night.
Very poor service.
Unfriendly, discourteous staff- unwelcoming reception, was given a lecture about documentation on arrival.
Unhelpful staff - refused access to microwave as night porter was sleeping and he was downright rude.
Facilities incorrectly advertised- no microwave, refrigerator, hairdryer or iron in rooms and access heavily restricted to microwave in hotel.
Inadequate lift- impossible for disabled person to use as too small and is not suitable for carrying luggage. Also, there are stairs before using lift.
No staff available at night time - supposed to be 24 hours, but the sleeping night porter refused to be roused.
Beds too hard.
View from room was not as described on website.