To all travellers who may stray into Kleines Nest B+B, please heed our experience.
They needed to refund N$1200 on my credit card for two nights. They said this was not a problem and they would do it when I returned to the UK. When I returned they said they didn't have my CC details any more so I sent them. Still nothing. They then said they didn't know how so I gave them my bank details to make a normal transfer. Still nothing. Now, a month and a half later they won't respond to my emails or pick up my calls (which are only adding to the cost) so I have to go through the time consuming business of filling out "credit card fraud" forms for my bank.
I spoke to a Melani there and she is either a crook or grossly incompetent. Either way, Kleines Nest has created a lot of needless hassle for me and given a sour after taste to the whole Namibia experience.
You have been warned.